Effective Date: May 28th, 2025
At NuBalance Behavioral Health (“NuBalance,” “we,” “our,” or “us”), safeguarding your privacy is a top priority. This privacy policy explains how we collect, use, share, and protect your personal information when you interact with our website, access our services, or communicate with us. By using our services, you acknowledge and agree to the practices detailed in this policy.
1. Information We Collect
a. Personal Information
To provide you with high-quality care and services, we may collect personal information that you directly share with us. This can include, but is not limited to, the following details:
- Your name, phone number, email address, mailing address, and other contact details.
- Billing and payment information necessary for scheduling or booking services.
- Medical details required to create personalized treatment plans when applicable.
- Text Messaging and Mobile Information
- Any mobile and text-related information we gather will not be shared with affiliates or third parties for marketing purposes.
Opting Out of Marketing Communications
Should you wish to stop receiving promotional messages from us, you can unsubscribe at any time. Simply reply “STOP” or “UNSUBSCRIBE” to our messages or reach out using the contact form on our website. However, please note that even after unsubscribing, we may still send service-related messages essential for administrative purposes.
b. Non-Personal Information
We may also collect non-identifiable data, including but not limited to:
- Browser type, device details, and IP address.
- Information about how you use our website, such as pages visited and time spent on the site.
c. Cookies and Tracking Technologies
To improve your experience on our website, we may utilize cookies or other tracking tools. These allow us to remember your preferences, deliver tailored content, and analyze site performance. You are free to manage cookie preferences via your browser settings.
2. How We Use Your Information
The information we collect is used to ensure smooth delivery of our services and enhance user experience. Specifically, we may use your information:
- To provide personalized treatments and services.
- To process payments and manage appointments.
- To respond to your questions or fulfill customer service requests.
- To send informational or promotional emails, provided that you have opted in.
- To analyze website usage and improve our offerings.
We will only use your personal information for purposes relevant to providing our services. Any other usage will require your explicit consent.
3. Sharing Your Information
NuBalance Behavioral Health does not sell or rent your personal information. However, there are specific circumstances where we may share your data:
- Service Providers: Trusted third parties who assist in delivering services, such as payment processors or scheduling platforms, may receive necessary information.
- Legal Requirements: If required by law or to protect our rights and property, we may share your details to comply with legal obligations or safety concerns.
- Business Transfers: If NuBalance undergoes a business merger, acquisition, or sale, your information might be transferred as part of the transaction. All third parties involved must adhere to strict confidentiality and data security agreements.
4. Your Data Protection Rights
You have rights regarding the personal information that you share with us, including:
- Access and Correction: You may request a copy of your data and correct any inaccuracies.
- Opt-Out: You can decline promotional emails and messages by following the opt-out instructions provided.
- Data Deletion: You can request the deletion of your information, subject to legal or operational requirements.
For assistance in exercising these rights, contact us at info@nubalancetms.com.
5. How We Protect Your Information
We implement comprehensive safeguards to ensure your personal data remains secure. These include encrypted data storage, restricted access, and regular system audits. However, while we work diligently to protect your information, no electronic transmission or system can be guaranteed entirely secure.
6. External Links and Third-Party Websites
Our website may contain links to third-party sites. NuBalance Behavioral Health is not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy policies of third-party sites before sharing any personal information.
7. Children’s Privacy
Our services are designed for individuals aged 18 and over. We do not knowingly collect or solicit personal information from minors without parental consent. Should we become aware that we have unintentionally collected information from a minor, it will be promptly deleted.
8. Policy Updates
NuBalance Behavioral Health reserves the right to update this privacy policy to reflect changes in our processes, services, or legal requirements. Any updates will be posted on this page with the revised effective date at the top. We encourage users to review this policy regularly.
9. Contact Us
If you have questions about this privacy policy or how we handle your information, please don’t hesitate to contact us at:
NuBalance Behavioral Health
Address: 116 W King St 1st Floor, Malvern, PA 19355
Email: info@NuBalanceTMS.com
Phone: 610-466-5335
Your privacy is important to us, and we are here to address any concerns you may have.